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Absence notifications via the staff portal are only available on Core, and Complete plans

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What are Absence Notifications?

Absence notifications allow your support staff to submit notifications digitally indicating they will not be in for work on a specific day (in most cases the day of submission), this triggers this absence to flow through to SupportWise support data and determine impact, so you can jump in and easily re allocate as part of the daily operations flow.

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Enabling Absence Notifcations

1

Navigate to Manage Settings Page

Simply click here
2

Under Workspace Features

Enable Staff absence notifications
3

Support staff can now submit absence notifications

All done - learn more about features relating to Absence Notifcations

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Configuring Email and SMS Absent Notifications

Email and SMS notifications are not supported on the free plan of SupportWise. Reach out at [email protected] to upgrade
1

Step 1 title

Step 1 insutrcitons
2

Step 2 title

step 2 instructions

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Configuring Email and SMS Absent Notifications